Refund policy

It is important to Lidia that you are delighted with your purchase. If this is not the case, please contact us by e-mail, specifying the order number and the reason for dissatisfaction. We like to know what we can do to improve the products and make sure that customers are satisfied.


Our policy lasts 30 days. If 30 days have elapsed since your purchase was shipped, unfortunately we cannot offer you a refund or exchange.


To qualify for a return, the jewelry must not have been worn and must be in the same condition as when you received it. It must also be in the original packaging.


Here is the email address to use: hello@iwearlidia.com.



Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim. If your claim is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.


Late or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card company, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps, you still have not received your refund, please contact us at hello@iwearlidia.com.


Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.


Exchanges (if applicable)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, first send us an email to hello@iwearlidia.com specifying the order number and an explanation of the breakage. It is also preferable to send a photo of the jewel.


Return of the product

To return a product, you have 2 options.

Either send it by mail to: 2065, Parthenais, 030A, Montreal, QC, H2K 3T1, Canada

Either make an appointment to take him straight back to the shop.


It is absolutely necessary to contact Lidia by email before any return.


You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.


Depending on where you live, the time required to receive your exchanged product may vary.


When shipping an item, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.


When you return the item, it is your responsibility to package it properly so that it arrives in good condition. Ideally, use the same type of packaging that was originally used.

english
english