exchanges and returns
We guarantee customer satisfaction. If you are not satisfied with your purchase, you are allowed to an exchange for an item of equal value or a refund.
Lidia R joaillière offers exchanges and refund only if the items were not worn. The exchange or refund will be taken care of when the items are back to the sender. All shipping fees for these items are at the expense of the customer.
We accept exchange or refund for a period of 30 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded.
It is possible to cancel an order within 48 hours after payment of the order without penalty.
Custom or personalized orders are not eligible to exchange or refund. It is not possible to cancel a custom or personalized orders once the paiement is process.
If you are not satisfied with your purchase, please contact firstname.lastname@example.org to make an arrangement.